Typical jobs across Muscogee County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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5 job stories

Typical job

What homeowners notice: After a tornado warning a homeowner finds a band of shingles torn away along one slope and daylight showing through the decking from the attic. The yard has pieces of covering scattered across it.
What we do: The roofer covers the open area from a secure position, photographs the band and the yard before the cover goes on, and checks the decking from the attic. Damaged sheets are replaced on the second visit, and the flashing at the ridge is reset.
What to expect: The written record shows the covering band, the sheets replaced by position and the flashing reset, with photographs taken before the cover. The homeowner keeps the record with the storm date.

one day, plus a second visit for decking typical visit

Typical job

What homeowners notice: A ceiling stain appears at the chimney wall after a storm. The covering looks sound from the ground, and the homeowner is not sure where the water is getting in.
What we do: The roofer checks the attic at the chimney, finds a dry stain line on the rafter and then walks the roof. The counterflashing has lifted from the masonry, and the base flashing is bent at one edge. Both are reset and sealed, and the joint is tested with water while someone watches the ceiling.
What to expect: The test shows the leak has stopped. The record names the joint, the parts reset and the product used, and it is kept with the storm inspection.

half a day typical visit

Typical job

What homeowners notice: A homeowner in the county reports a leak at a vent and a gutter run that has dropped out of line. The drive from the city takes most of the visit time.
What we do: The roofer groups the leak and the gutter into one visit, checks the vent flashing, resets the gutter run to its fall and tests the vent with water. The travel is shown on the quote as time on site.
What to expect: A written scope with the vent, the gutter and the travel as separate lines, and the test result recorded. The homeowner has the scope before the crew leaves.

one visit, scope in writing the same day typical visit

Typical job

What homeowners notice: A homeowner on the Alabama side asks for a full roof after a storm. The roofer's quote arrives without a licence number on it.
What we do: The call handler asks the roofer for the licence number in writing. The roofer confirms the Alabama licence and permit position for the address, and the scope is written after the inspection with the decking allowance as a separate line.
What to expect: The file holds the licence position, the permit answer and the scope. The homeowner decides on the scope with those facts on paper.

one visit for the inspection, a second for the scope typical visit

Typical job

What homeowners notice: After a named storm a homeowner sees dents on the gutters and vent caps and wants a record before deciding whether to file a claim.
What we do: The roofer checks the soft metal first, then counts impacts and tears in marked areas on each slope and compares the storm side with the sheltered side. The attic is checked, and unclear marks are recorded separately.
What to expect: A dated summary with photographs and a list of areas not reached is given to the homeowner. Whether to claim, and what the policy pays, is left to the homeowner and the insurer.

one visit, written summary the next day typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.